For Brands · Retailers · Importers · Distributors
Outsource your repair
and RMA handling
in Europe.
Chairrepair helps office furniture, gaming chair and desk brands reduce warranty replacements, repair more products locally and recover value from returned or damaged items.
For office chairs, gaming chairs, ergonomic seating and height-adjustable desks.
Many
warranty and RMA cases do not require a full product replacement — they can be solved through diagnosis, spare parts or repair.
White-label
or official
or official
We operate as a white-label repair partner or as an official authorised service partner — depending on your brand model.
EU
Based in Europe. Serving brands across DK, DE, NL, SE, NO, FI, BE, FR, ES and beyond.
The problem
Warranty replacements are expensive, slow and often unnecessary.
A broken armrest, gas lift, wheelbase, tilt mechanism, control box or cable can often be solved through diagnosis, spare parts or repair — without replacing the full product.
- Minor defects become full replacements
- Large products are expensive to ship back and forth
- Support teams lack technical repair knowledge
- Returned products lose value
- Customers wait too long for a practical solution
- Warranty costs increase unnecessarily
Chairrepair turns repairable cases into repair outcomes.
We help brands assess, repair and document warranty and return cases — so you can reduce unnecessary replacements and extend product lifetime.
Instead of replacing the full chair, we identify and replace the correct armrest, gas lift, mechanism or mounting part — at a fraction of the replacement cost.
What we do
A repair-first partner for
A repair-first partner for
warranty and RMA cases.
We can support your brand as a white-label repair partner or as an official authorised service partner.
Technical warranty diagnosis
Photo and video-based case assessment to determine repair feasibility before committing to a replacement.
RMA intake & inspection
Product intake, inspection and damage documentation for returned or warranty products.
Workshop repair
Physical repair of chairs, desks and components in our workshop — with parts sourced from our inventory.
On-site B2B repair
Field repair at your customer's location — offices, schools, co-working spaces and gaming environments.
Refurbishment & B-stock
Returned or damaged products inspected, cleaned and prepared for resale as refurbished, outlet or B-stock.
Repair documentation
Case reports, parts used, outcome tracking, failure patterns and ESG & circularity reporting for your brand.
How it works
A simple repair-first workflow.
Five steps from case submission to documentation — designed to integrate with your existing support process.
1
Case submission
Your support team, retailer or customer submits the issue with product model, symptoms, photos and video.
2
Technical assessment
Chairrepair evaluates whether the case can be solved with a spare part, repair, refurbishment or replacement.
3
Repair decision
We recommend the most practical solution based on product, fault type, cost and customer situation.
4
Repair or refurbishment
Product repaired on-site, in workshop or prepared for resale as refurbished, outlet or B-stock.
5
Documentation
You receive case documentation, parts used, outcome and recurring issue insights.
Typical cases
RMA and repair cases
RMA and repair cases
we handle.
Gaming chair
Broken armrest
Instead of replacing the full chair, we identify and replace the correct armrest or mounting part — saving the brand the cost of a full unit replacement.
Office chair
Faulty gas lift
We supply or install a compatible replacement gas lift — one of the most common warranty cases that never requires a full replacement.
Return handling
Transport damage
We inspect, repair, clean and prepare returned products with transport damage for resale as B-stock or refurbished — recovering value instead of writing it off.
Height-adjustable desk
Desk not responding
We diagnose whether the issue is related to the control box, handset, motor, cable or power supply — without unnecessary returns or replacements.
B2B customer
Multiple faulty chairs
For large office customers with multiple faulty chairs, we provide on-site repair and replace worn components directly at the customer location.
Tilt mechanism
Chair won't recline
We identify whether the issue is the mechanism, a cable or a structural fault — and repair or replace only what is needed.
Partner models
Flexible repair and
Flexible repair and
RMA partner models.
Choose the model that fits your brand's current needs — or start with a pilot and expand from there.
Warranty Diagnosis Partner
For brands that want technical support before deciding whether to replace, repair or reject a warranty case.
Includes
- Photo/video diagnosis
- Repair feasibility assessment
- Spare part recommendation
- Warranty outcome support
- Case documentation
Full RMA Repair Partner
For brands that want to outsource selected repair and return cases end-to-end.
Includes
- Product intake
- Inspection
- Repair
- Testing
- Return handling
- Refurbishment options
- Reporting
B2B Field Service Partner
For brands selling to offices, institutions, co-working spaces, schools or gaming environments.
Includes
- On-site repair
- Scheduled maintenance
- Bulk component replacement
- Service reporting
- ESG documentation
Why brands choose Chairrepair
Repair more.
Repair more.
Replace less.
Chairrepair gives brands access to a specialist repair setup without building their own repair operation.
Reduce replacement costs
Many warranty cases can be solved without replacing the full product — at significantly lower cost.
Improve customer experience
Customers get faster, more practical solutions — without waiting for full product replacements.
Lower logistics complexity
Avoid unnecessary transport of large chairs and desks across Europe.
Recover value from returns
Returned or damaged products can often be repaired and resold — recovering value instead of writing it off.
Support sustainability goals
Repair and refurbishment extend product lifetime, reduce waste and support your ESG reporting.
Gain product insight
Recurring defects and spare parts usage help identify product improvement opportunities.
Pilot programme
Start with a focused
Start with a focused
RMA pilot.
You do not need to outsource your entire warranty process from day one. Chairrepair can start with a limited pilot programme.
RMA Repair Audit
We review a sample of your recent warranty or return cases and identify which could have been solved through repair — without any commitment to ongoing work.
Repair-Before-Replace Pilot
Selected cases are routed to Chairrepair before a full replacement is approved — measuring repair rate, cost savings and customer satisfaction.
Returned Product Recovery Pilot
We inspect and repair returned or damaged products for resale, refurbishment or parts recovery — demonstrating direct value recovery from your return flow.
B2B Service Pilot
We support one of your larger business customers with on-site repair or maintenance — demonstrating field service capability before broader rollout.
FAQ
Common questions.
Can you work as a white-label repair partner?
Yes. We can operate behind the scenes or as an official repair partner, depending on your brand and support model. Many brands prefer to start white-label while evaluating the partnership.
Can you handle warranty cases directly from customers?
Yes, if agreed. We can support diagnosis, repair assessment and selected customer communication as part of your warranty process — fully integrated or white-label.
Do you only repair office chairs?
No. We support office chairs, gaming chairs, ergonomic seating and selected height-adjustable desk components — including control boxes, motors, cables, handsets and power supplies.
Can you repair returned products?
Yes. We can inspect, repair, clean and prepare selected returned products for resale, refurbishment or spare parts recovery — recovering value from your return flow instead of writing it off.
Can you provide on-site repair?
Yes. For larger B2B customers — offices, institutions, co-working spaces, schools or gaming environments — we can provide on-site repair and maintenance, including scheduled visits and bulk component replacement.
Can you provide reporting?
Yes. We can provide reports on cases handled, parts used, repair outcomes, recurring defects and sustainability-related data — supporting your ESG reporting and product improvement decisions.
Get in touch
Request partner information.
Tell us about your brand and what you are looking for — we will come back with relevant information within 2 business days.
Need spare parts fulfilment instead?
If your main challenge is spare parts storage, packing and shipping — rather than repair and RMA handling — explore our European Spare Parts Fulfilment Partner service.
Want to reduce warranty replacements?
Let's explore how Chairrepair can help your brand repair more products, reduce replacement costs and build a more sustainable RMA process in Europe.